Frequently Asked Questions
How do I book classes online?
Can I book classes by phone?
What are the payment options?
How do I book using purchase order or check?
What time do classes start?
Is there parking available?
How do I cancel my seat in a training session?
How do I reschedule into another class?
How will I receive confirmation of my booking?
What is the cancellation policy?
What should I do if I get an error message when trying to place an order?
I have a question not on this list. Who do I contact?
How do I book classes online?
From courses and schedules, choose a course and then click on "dates and enroll" for that course. Choose the date you would like to and click on enroll. A secure window will pop up where you can enter your credit card information immediately. We accept Visa®, Mastercard® and American Express®. Once you have entered your information, you will receive a verification of enrollment email.
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Can I book classes by phone?
Yes. Call 1-888-394-1664 and ask for the training department. You can book your class by faxing over a signed purchase order that you can request.
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What are the payment options?
Purchases made online can only be paid for using a VISA, MasterCard, or American Express credit card. Purchases made by phone can be paid for using a credit card, a check or a purchase order (on approved credit).
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How do I book using purchase order or check?
All training purchases made using a purchase order or a check must be made by phone with the help of our customer service representatives. Payment must be received prior to attending the training course. Call 1-888-394-1664 and ask for the training department.
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What time do classes start?
All Data Management Group public training classes start at 9:00 am unless posted otherwise.
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Is there parking available?
Yes, in Springfield, there is free parking at the office building
location.
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How do I cancel my seat in a training session?
Cancellations may only be done over the phone with the assistance of our customer service representatives. Call 1-888-394-1664 and ask for the training department. View terms and conditions for cancellation policy.
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How do I reschedule into another class?
Rescheduling may only be done over the phone with the assistance of our customer service representatives. Call 1-888-394-1664 and ask for the training department.
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How will I receive confirmation of my booking?
Booking confirmation and information related to the training class (date, time, and location) will be emailed to an enrolled attendee.
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What is the cancellation policy?
Cancellations are permitted without penalty 10 or more business days prior to the start of your scheduled public training course. Students who cancel their enrollment 5-9 business days prior to the start date will be charged 50% of the course fee. Students who cancel their enrollment less than 5 business days prior to the start date will be charged 100% of the course fee. Rescheduling of training must be done prior to start date. Call the training department at 1-888-394-1664 to cancel your class.
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What should I do if I get an error message when trying to place an order?
If you encounter an error message during the booking process, please make note of the error message and contact our training department with the error number. Call 1-888-394-1664 and ask for the training department.
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I have a question not on this list. Who do I contact?
For more information, please contact the training department at 1-888-394-1664.
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